{"id":78419,"date":"2026-11-10T15:04:01","date_gmt":"2026-11-10T14:04:01","guid":{"rendered":"https:\/\/friendoftheearth.org\/hospitalidade\/"},"modified":"2026-11-10T15:04:45","modified_gmt":"2026-11-10T14:04:45","slug":"hospitalidade","status":"publish","type":"page","link":"https:\/\/friendoftheearth.org\/pt-pt\/hospitalidade\/","title":{"rendered":"Hospitalidade"},"content":{"rendered":"\t\t
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Certifica\u00e7\u00e3o de Hospitalidade<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gest\u00e3o dos impactos nos habitats naturais e melhoria das pr\u00e1ticas de energia, \u00e1gua, res\u00edduos e compras. Informa\u00e7\u00e3o dos h\u00f3spedes sobre a biodiversidade local e apoio \u00e0s comunidades e iniciativas de conserva\u00e7\u00e3o.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Certifica\u00e7\u00e3o para hot\u00e9is, resorts, alojamentos locais\/bed-and-breakfast e outros estabelecimentos de alojamento espec\u00edficos, avaliados segundo os requisitos de desenvolvimento do local, energia, \u00e1gua, res\u00edduos, compras, informa\u00e7\u00e3o aos h\u00f3spedes, comunidades locais, biodiversidade e atividades desportivas.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCandidatar-se \u00e0 certifica\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVerificar o estado da certifica\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Sobre a certifica\u00e7\u00e3o<\/b><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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A Certifica\u00e7\u00e3o de Hospitalidade Friend of the Earth aplica a norma conjunta Friend of the Sea e Friend of the Earth para Instala\u00e7\u00f5es Tur\u00edsticas ao estabelecimento de alojamento e \u00e0s atividades inclu\u00eddas num escopo de auditoria acordado. A avalia\u00e7\u00e3o examina evid\u00eancias documentadas relativas ao local, \u00e0s disposi\u00e7\u00f5es de gest\u00e3o, ao consumo de energia e \u00e1gua, aos res\u00edduos, \u00e0s compras, \u00e0 informa\u00e7\u00e3o aos h\u00f3spedes, ao apoio comunit\u00e1rio, \u00e0 biodiversidade, ao bem-estar animal e \u00e0s atividades desportivas relevantes.<\/span><\/p>\n

A certifica\u00e7\u00e3o aplica-se apenas ao estabelecimento, servi\u00e7os e atividades identificados no escopo aprovado. N\u00e3o abrange automaticamente todas as propriedades operadas por um grupo hoteleiro, todos os fornecedores externos ou atividades realizadas fora do estabelecimento avaliado. Qualquer alega\u00e7\u00e3o de certifica\u00e7\u00e3o deve identificar a propriedade coberta pelo certificado v\u00e1lido.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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O que pode ser certificado<\/b><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Podem ser avaliados hot\u00e9is, resorts, alojamentos locais\/bed-and-breakfast e outros estabelecimentos de alojamento tur\u00edstico. A certifica\u00e7\u00e3o aplica-se \u00e0 propriedade indicada e aos servi\u00e7os e atividades de alojamento inclu\u00eddos no escopo aprovado. Instala\u00e7\u00f5es ou servi\u00e7os fora desse escopo n\u00e3o est\u00e3o automaticamente cobertos.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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O que abrange a norma<\/b><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDesenvolvimento do local e habitats<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

O estabelecimento deve seguir a via aplic\u00e1vel para o desenvolvimento em ou perto de habitats cr\u00edticos. As evid\u00eancias podem referir-se a uma avalia\u00e7\u00e3o de impacto ambiental ou revis\u00e3o equivalente, \u00e0 via de compensa\u00e7\u00e3o especificada na norma, ou \u00e0 confirma\u00e7\u00e3o de que o estabelecimento n\u00e3o foi constru\u00eddo sobre um habitat cr\u00edtico.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPol\u00edtica de gest\u00e3o e elabora\u00e7\u00e3o de relat\u00f3rios<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Manter uma pol\u00edtica escrita que cubra os aspetos abordados pela norma, nomear um colaborador respons\u00e1vel pela implementa\u00e7\u00e3o e emitir o relat\u00f3rio de desempenho obrigat\u00f3rio no prazo de 12 meses ap\u00f3s a certifica\u00e7\u00e3o.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tGest\u00e3o de energia<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Comprometer-se com a melhoria anual da efici\u00eancia energ\u00e9tica, formar os colaboradores para reduzir o consumo e fornecer comprovativos de sistemas el\u00e9tricos eficientes na propor\u00e7\u00e3o do estabelecimento especificada na norma, juntamente com o plano de implementa\u00e7\u00e3o exigido para as restantes \u00e1reas.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tGest\u00e3o da \u00e1gua<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Instalar dispositivos economizadores de \u00e1gua na propor\u00e7\u00e3o exigida do estabelecimento e manter um plano escrito para as restantes \u00e1reas. Operar um programa de reutiliza\u00e7\u00e3o de toalhas e de mudan\u00e7a de roupa de cama, e formar os colaboradores para reduzir o consumo de \u00e1gua.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tGest\u00e3o de res\u00edduos<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Manter um plano para reduzir a produ\u00e7\u00e3o de res\u00edduos, separar materiais adequados como cart\u00e3o, pl\u00e1stico, vidro, metais e res\u00edduos alimentares, e documentar o descarte de acordo com os requisitos nacionais aplic\u00e1veis. O pessoal deve receber forma\u00e7\u00e3o relevante em redu\u00e7\u00e3o de res\u00edduos.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCompras e fornecedores<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Documentar as vias de aquisi\u00e7\u00e3o selecionadas para produtos de limpeza, bens alimentares, fardas dos colaboradores e outros bens e servi\u00e7os. A norma inclui metas de compra progressivas e planos de implementa\u00e7\u00e3o. Os comprovativos de fornecedores ou produtos apoiam a avalia\u00e7\u00e3o do estabelecimento, mas n\u00e3o certificam automaticamente o fornecedor ou cada produto adquirido.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tInforma\u00e7\u00e3o aos h\u00f3spedes<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Fornecer aos h\u00f3spedes informa\u00e7\u00f5es sobre como reduzir os impactos durante a estadia, bem como sobre a biodiversidade local e formas de apoiar a sua conserva\u00e7\u00e3o.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComunidades locais, biodiversidade e bem-estar animal<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Fornecer comprovativos de apoio \u00e0s comunidades locais relevantes, tradi\u00e7\u00f5es, biodiversidade ou projetos de conserva\u00e7\u00e3o. A norma tamb\u00e9m aborda o bem-estar animal e n\u00e3o permite que o estabelecimento mantenha animais em cativeiro.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAtividades desportivas<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Sempre que as atividades desportivas fa\u00e7am parte dos servi\u00e7os do estabelecimento, manter um plano anual para reduzir os seus impactos e cumprir o compromisso especificado na norma para a via de certifica\u00e7\u00e3o desportiva Friend of the Sea ou Friend of the Earth aplic\u00e1vel.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Avalia\u00e7\u00e3o e certifica\u00e7\u00e3o<\/b><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Um auditor independente e qualificado, nomeado pelo organismo de certifica\u00e7\u00e3o, examina o estabelecimento, as atividades e as evid\u00eancias inclu\u00eddas no escopo acordado. O organismo de certifica\u00e7\u00e3o analisa as conclus\u00f5es da auditoria e eventuais a\u00e7\u00f5es corretivas necess\u00e1rias antes de tomar a decis\u00e3o de certifica\u00e7\u00e3o. O certificado aprovado identifica o estabelecimento e o escopo que podem ser apresentados como certificados.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Como funciona a certifica\u00e7\u00e3o<\/b><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Passo 1 \u2014 Enviar a candidatura:<\/b> identificar a organiza\u00e7\u00e3o, o estabelecimento, a localiza\u00e7\u00e3o, a capacidade de alojamento, os servi\u00e7os e as atividades propostos para avalia\u00e7\u00e3o.<\/span><\/p>\n

Passo 2 \u2014 Confirmar o escopo e os custos:<\/b> acordar a propriedade e as atividades aplic\u00e1veis, os requisitos de evid\u00eancias, as disposi\u00e7\u00f5es da auditoria e o or\u00e7amento antes de prosseguir.<\/span><\/p>\n

Passo 3 \u2014 Concluir a avalia\u00e7\u00e3o:<\/b> fornecer os registos necess\u00e1rios e o acesso ao estabelecimento, \u00e0s \u00e1reas relevantes, aos colaboradores e \u00e0s atividades inclu\u00eddas no escopo acordado.<\/span><\/p>\n

Passo 4 \u2014 Tratar as constata\u00e7\u00f5es:<\/b> responder \u00e0s n\u00e3o conformidades e submeter as a\u00e7\u00f5es corretivas, os planos e as evid\u00eancias exigidos pelo organismo de certifica\u00e7\u00e3o.<\/span><\/p>\n

Passo 5 \u2014 Receber a decis\u00e3o:<\/b> o organismo de certifica\u00e7\u00e3o analisa as evid\u00eancias da avalia\u00e7\u00e3o e determina se o escopo de hospitalidade acordado pode ser aprovado.<\/span><\/p>\n

Passo 6 \u2014 Manter a certifica\u00e7\u00e3o:<\/b> manter os registos e os planos de melhoria atualizados, concluir as avalia\u00e7\u00f5es de acompanhamento necess\u00e1rias e comunicar altera\u00e7\u00f5es que afetem o estabelecimento, os servi\u00e7os ou o escopo aprovado.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Custos da certifica\u00e7\u00e3o<\/b><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Os custos de auditoria e qualquer taxa anual ou royalty aplic\u00e1vel pelo uso do log\u00f3tipo Friend of the Earth s\u00e3o calculados separadamente. Solicite um or\u00e7amento por escrito para o estabelecimento, servi\u00e7os e atividades propostos e confirme os encargos aplic\u00e1veis antes de prosseguir.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVer a lista de pre\u00e7os aplic\u00e1vel<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Transfer\u00eancias<\/b><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Fornecer liga\u00e7\u00f5es diretas para a atual Norma de Instala\u00e7\u00f5es Tur\u00edsticas, o Formul\u00e1rio de Informa\u00e7\u00e3o Preliminar e as regras de utiliza\u00e7\u00e3o do log\u00f3tipo Friend of the Earth. Cada transfer\u00eancia deve apresentar o respetivo t\u00edtulo, idioma, vers\u00e3o ou data de revis\u00e3o e formato de ficheiro.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDescarregar a norma e a lista de verifica\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Verificar o estado da certifica\u00e7\u00e3o<\/b><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Consulte o titular do certificado, o estabelecimento, o escopo aprovado e o estado atual no registo de certifica\u00e7\u00e3o. Contacte a Friend of the Earth se o registo p\u00fablico n\u00e3o tornar claro o escopo da propriedade ou dos servi\u00e7os.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEncontrar produtos e servi\u00e7os certificados<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Perguntas frequentes<\/b><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tUm \u00fanico certificado abrange todas as propriedades de um grupo hoteleiro?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

N\u00e3o. A certifica\u00e7\u00e3o aplica-se apenas aos estabelecimentos, servi\u00e7os e atividades identificados no escopo aprovado. Outros hot\u00e9is, resorts ou propriedades do grupo n\u00e3o est\u00e3o automaticamente cobertos.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQue tipos de estabelecimentos de alojamento podem candidatar-se?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Podem ser considerados hot\u00e9is, resorts, alojamentos locais\/bed-and-breakfast e outros estabelecimentos de alojamento tur\u00edstico. A equipa de certifica\u00e7\u00e3o confirma se o estabelecimento e as atividades propostos se enquadram no \u00e2mbito da norma.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tUm estabelecimento tem de implementar todas as alternativas listadas para cada requisito?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

N\u00e3o. A norma atual exige evid\u00eancias de conformidade com pelo menos uma op\u00e7\u00e3o proposta para cada requisito. O organismo de certifica\u00e7\u00e3o confirma qual a via e as evid\u00eancias aplic\u00e1veis ao estabelecimento.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tTodas as metas de compras t\u00eam de estar cumpridas antes da primeira avalia\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

A norma cont\u00e9m propor\u00e7\u00f5es iniciais especificadas, per\u00edodos de implementa\u00e7\u00e3o e planos de melhoria para diferentes \u00e1reas de compras. O auditor avalia o estabelecimento face ao requisito aplic\u00e1vel e ao respetivo plano documentado.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOs restaurantes, spas, piscinas e atividades desportivas est\u00e3o automaticamente inclu\u00eddos?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Apenas quando fazem parte do escopo acordado do estabelecimento e os requisitos relevantes s\u00e3o inclu\u00eddos na avalia\u00e7\u00e3o. Servi\u00e7os operados externamente n\u00e3o est\u00e3o automaticamente cobertos pelo certificado do estabelecimento.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tUm estabelecimento de hospitalidade certificado pode manter animais em cativeiro?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

N\u00e3o. A Norma de Instala\u00e7\u00f5es Tur\u00edsticas estabelece que o estabelecimento n\u00e3o pode manter animais em cativeiro.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tO log\u00f3tipo Friend of the Earth pode ser utilizado imediatamente ap\u00f3s a candidatura?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

N\u00e3o. A aprova\u00e7\u00e3o da certifica\u00e7\u00e3o e o respetivo acordo de utiliza\u00e7\u00e3o do log\u00f3tipo devem estar em vigor antes da utiliza\u00e7\u00e3o do log\u00f3tipo. Qualquer alega\u00e7\u00e3o deve identificar com precis\u00e3o o estabelecimento e as atividades cobertos pelo escopo aprovado.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComo come\u00e7ar?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Utilize a liga\u00e7\u00e3o de candidatura abaixo e descreva o estabelecimento, localiza\u00e7\u00e3o, n\u00famero de quartos, capacidade de h\u00f3spedes, servi\u00e7os e atividades relevantes. A equipa confirmar\u00e1 as evid\u00eancias necess\u00e1rias, a via de avalia\u00e7\u00e3o e o or\u00e7amento.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Candidatar-se \u00e0 Certifica\u00e7\u00e3o de Hospitalidade<\/b><\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Submeta o nome da organiza\u00e7\u00e3o e do estabelecimento, localiza\u00e7\u00e3o, tipo de alojamento, n\u00famero de quartos, capacidade de h\u00f3spedes, servi\u00e7os e atividades propostos para avalia\u00e7\u00e3o. Inclua as evid\u00eancias dispon\u00edveis relativas ao desenvolvimento do local, disposi\u00e7\u00f5es de gest\u00e3o, energia, \u00e1gua, res\u00edduos, compras, informa\u00e7\u00e3o aos h\u00f3spedes, apoio comunit\u00e1rio, biodiversidade, bem-estar animal e atividades desportivas.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCandidatar-se \u00e0 certifica\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContactar a equipa de certifica\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Certifica\u00e7\u00e3o de Hospitalidade Gest\u00e3o dos impactos nos habitats naturais e melhoria das pr\u00e1ticas de energia, \u00e1gua, res\u00edduos e compras. Informa\u00e7\u00e3o dos h\u00f3spedes sobre a biodiversidade local e apoio \u00e0s comunidades e iniciativas de conserva\u00e7\u00e3o. Certifica\u00e7\u00e3o para hot\u00e9is, resorts, alojamentos locais\/bed-and-breakfast e outros estabelecimentos de alojamento espec\u00edficos, avaliados segundo os requisitos de desenvolvimento do local, energia, […]<\/p>\n","protected":false},"author":110,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-78419","page","type-page","status-publish","hentry"],"yoast_head":"\nHospitalidade | Friend of the Earth<\/title>\n<meta name=\"description\" content=\"Explore a ind\u00fastria hoteleira e os servi\u00e7os modernos de apoio aos h\u00f3spedes. 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